General Data Protection Regulations & Cookies Policy
- Our Promise to you
- Cookies
- Your information
- Financial information
- Spam
- Business Data
- Your information
- Supplier information
- 3rd parties
- Subject Access Requests
- Fraud and Loss Prevention
Our Promise to you
Passionis flowers is committed to protecting your privacy. We will NEVER sell or intentionally give your information to anyone. IF we share your information with a third party it would be at your request, with your prior knowledge. We will always do our upmost to keep it safe and secure and are open in this page about how and what we use the information for.
Cookies
What cookies do we have?
What does the analytical one record?
So what do we use them for?
What else does it record?
What does that mean for me?
What other cookies you use?
What other cookies you use?
Why is my name and details automatically showing?
I don’t like the idea of cookies or ‘autofill’, how can they be stopped?
Your personal information after you have made an order
What about financial information?
Stripe: //stripe.com/gb/privacy
Paypal: //www.paypal.com/gb/webapps/mpp/ua/privacy-full
Will you use my email address and spam me?
Business Data
Customer information is the information used to purchase items from us. Supplier information is information used by us to buy in our products.
Your information
Your payment information is typed into our card terminal which uses Clover technology. It displays the first 5 and last digit of your card number, on the screen, and payment slips. It also asks for the post code, and house number for security validation. No one ever gets to see the details in full after we have typed them in.
For the purposes of fraud and theft prevention these order slips are retained in a safe, for a period of thirty days, before the card information is removed and destroyed, and the remaining slip is filed to be retained like all other paperwork for 7 years.
Suppliers information is similarly retained for a period of 7 years.
3rd Parties
Please understand, we can not be held responsible for their data protection, and ask that you carefully check through their policies for your own peace of mind.
Subject Access Requests (SAR)
Passionis Flowers
148 Barrack Road
Christchurch
Dorset
BH23 2PD
Supplying the following:
– Your name
– Address
– Telephone number
– Current email address
– Any details which may help your enquiry such as order or dates of purchase.
As per recommendation, we charge £10 for this service, so please also enclose a cheque made payable to ‘Passionis Flowers’. Once the cheque has cleared, we will endeavour to return by email the details we retain on you, within 30 days. Please understand at peak periods this may be delayed.
Should no information be found, you will receive an email to confirm as such.
Please be aware data may be sanitised for the protection of any other parties. For example, if you have flowers delivered, the information supplied would NOT include the sender information.